SMILE SPECIALIST (B2C Sales Specialist / Telesales / Aftersales) Prague 7 Holešovice (on-site)
Are you looking for a calm yet fulfilling job where you can communicate with clients by phone and email from a comfortable office with a view of the Vltava River?
Do you have a knack for sales tactics, are you a skilled negotiator, and do you enjoy helping people find the best solutions? Are you looking for a job that will allow you to realize your dreams and bring you joy with every deal you close?
Join our family-oriented sales team, where you’ll receive thorough training, a friendly work environment, and support from experienced colleagues. We welcome experience in call centers, customer service, or retail, as well as the ability to communicate in both Czech and English.
Svět rovnátek, part of the LABS1503 group of clinics, is the world’s largest provider of invisible braces. We have state-of-the-art equipment, modern treatment methods, and, above all, wonderful clients whom we help achieve the smile they’ve always wanted.
Come help us with this mission!
What awaits you with us:
- daily communication with clients by phone and email;
- scheduling clients for their first consultation and following up with them to initiate treatment and discuss payment terms;
- conducting initial telephone consultations – explaining the process and benefits of orthodontic treatment;
- providing care for clients throughout their treatment—from their first visit through follow-up care;
- scheduling appointments, managing clinic calendars and the internal ticketing system;
- creating client files, updating information, and performing minor administrative tasks;
- collaboration with the sales specialist team and other departments within the clinics;
- communicating with clients from abroad (English will come in handy);
- Ad-hoc tasks, working with Excel, reporting.
The ideal candidate, a Smile Specialist, should have:
- Experience in customer service, sales, or negotiation (at least 1 year);
- excellent Czech or Slovak and a pleasant, cheerful voice;
- communicative English at a minimum B2 level (email, phone);
- Excellent negotiation, communication, and sales skills;
- professionalism and assertiveness, even when dealing with more demanding clients;
- the ability to work at a fast pace, manage priorities, and have an eye for detail;
- Flexibility for 8-hour shifts (starting at 7:00 a.m. or ending at 7:00 p.m.), Monday through Friday.
In return, we offer:
- full-time position and a permanent employment contract (with a 3-month probationary period);
- a pleasant work environment in an office in Prague 7, Holešovice, located within a luxurious, sun-filled clinic with a beautiful view of the Vltava River and Štvanice Island;
- A starting salary of 31,000 CZK gross + a performance-based bonus system of up to 40,000 CZK based on goal achievement;
- Working hours from 9 a.m. to 7 p.m., Monday through Friday;
- Opportunities for career advancement within the LABS1503 group;
- thorough training at our sister clinic, Svět rovnátek strong support from colleagues on the sales and customer care teams;
- personal and professional development, language courses, training, and subsidies for extracurricular courses;
- Discounts and promotions on services offered by the LABS1503 group (Svět rovnátek, AlphaLabs, DentaLabs, Fyzio svět, etc.).
- A Multisport card, a contribution to a pension or life insurance plan;
- After 3 years, the option to use a company car for personal purposes;
- And last but not least—the best Italian coffee in Prague awaits you at work, and we can’t imagine our day without it.
Those interested in this position may send us their updated resume.
We look forward to seeing you!
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