Do you enjoy helping people and do you like systematic, structured work? Do you have experience in customer service, telephone or intensive communication with clients from another position? Come help us with our dental clinic clients' appointments and questions. Quiet place to work with a view of the Vltava River, no cold calls and lots of team support guaranteed.
You'll have plenty of communication with us, booking clients and answering their questions via phone, email and chat. We work efficiently and digitally across clinics, so you'll be working with in-house software, ticketing systems and shared calendars. We'll get you perfectly briefed on everything in the first few months you spend on-site at the clinic Svět rovnátek. Your permanent position will then be in our design building in Holešovice, in the company of three other teammates.
Svět rovnátek, part of the LABS1503 group of clinics, is the largest provider of invisible braces in the world. We have state-of-the-art equipment, modern treatment procedures and most importantly, amazing clients. It is to them that we bring quality care and help them achieve the smile they have always wanted.
What awaits you with us:
- You become the first contact of a new client with our clinics
- You will answer our clients' questions and process their requests via email, chat and especially phone
- With a team of colleagues, you will maintain clinic calendars and file client charts
- You will take care of booking, re-booking and confirming appointments for our clients and entering them into the internal software
- You'll work closely with the reception team and other colleagues, as well as verifying necessary information across clinics
- You will use your English, some clients are English speaking only, other languages are welcome
- You will also perform other ad hoc tasks and administration, including work with reports or Excel
What we offer you:
- Contract for an indefinite period
- Motivational bonus system and the opportunity to use your potential and further career growth to other positions
- Supporting e-learning system, possibility to rely on already created scripts and processes
- Thorough training and help from experienced colleagues at the beginning
- Quiet and stable place with a team atmosphere, in a brand new office overlooking the Vltava River
- Experiential corporate events and joint teambuilding
- Personal and professional development, language courses, training and contributions to leisure courses
- Contributions and discounts on company products and services within the Labs1503 group (Svět rovnátek, AlphaLabs, DentaLabs, Fyzio World).
- MultisportCard for leisure activities
- Contribution to a supplementary pension or life insurance
- After 3 years, the company car also for private purposes
- And last but not least, fruit, nuts and the best Italian coffee in Prague, which we can't imagine our day without.
What you need:
- Secondary education with a school-leaving examination
- Czech or Slovak at native speaker level
- English at a communicative level, many of our clients are from abroad
- Pleasant voice, in which even on the phone "you can hear your smile"
- Professional demeanor when communicating with clients, in all situations
- Reliability and care in entering data into the system
- Good written expression skills and correct grammar for writing emails
- Ability to organise your work and attend to incoming requests systematically, taking into account their priorities
- Knowledge of PC work and quick orientation in new software
- Time flexibility to cover morning and afternoon shifts, some days we start at 7:00 and some days we finish at 20:00
